Migration & Consolidation
Modernize service.
Protect what matters.
Transition from ServiceNow, BMC Helix, Jira, Freshworks, and legacy platforms to Salesforce and Agentforce without leaving behind the processes, data, and operational knowledge your teams rely on.
Why Tekahora
More than a technology conversion.
Years of workflows, integrations, knowledge, history, and user behavior live in your current service tools. We help determine what should move, what should be redesigned, and what should be retired.
Lower Platform Complexity
Consolidate overlapping tools, fragmented workflows, redundant integrations, and disconnected support models onto a unified architecture.
Protect Operational Continuity
Preserve the critical service desk processes, operational records, knowledge bases, and core dependencies your business relies on daily.
Reduce Migration Risk
Rigorous pre-cutover reconciliation validates data schemas, business workflows, integrations, and security models before production transition.
Create an AI-Ready Foundation
Standardize service data and workflows so Salesforce Agentforce and native automation operate on trusted, governed information from day one.
What We Do Not Do: Blind Lift-and-Shift
Moving every customization, unused field, outdated workflow, and historical record reproduces existing technical debt on a new platform. Tekahora uses migration as an opportunity to simplify the operating model while safeguarding business-critical requirements.
Execution Framework
Our Three-Part
Migration Approach.
Transition operations with precision. We eliminate 'big-bang' disruption through structured discovery, modern rebuilding, and wave-based cutovers.
Discuss your migration scope ↗-
01
Discovery & Readiness
Inventory platforms, applications, modules, integrations, data sources, workflows, and roles. Map critical processes and define migration waves, success metrics, and readiness criteria.
Deliverables: Current-state assessment • Readiness scorecard • Target recommendations • Wave plan
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02
Data & Workflow Migration
Extract, cleanse, transform, and validate priority records (incidents, requests, changes, problems, CMDB, knowledge). Rebuild workflows using Salesforce-native automation rather than duplicating legacy debt.
Deliverables: Data mapping & rules • Configured target workflows • Integration migration • Reconciliation evidence
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03
Phased Cutover Planning
Segment transitions by business unit, geography, or service. Execute data freeze and delta syncs, conduct operational readiness reviews, manage hypercare, and retire legacy systems once validated.
Deliverables: Detailed cutover plan • Go/no-go criteria • Rollback contingencies • Hypercare & decommission plan
Practical Engagement Model
Clear governance through each stage of change.
| Phase | Primary Goal | Customer Decision | Exit Criteria |
|---|---|---|---|
| Discover | Establish scope and readiness | What moves, changes, consolidates, or retires | Approved target scope and migration plan |
| Build & Migrate | Configure, transform, integrate, test | Acceptance of migrated capabilities and data | Validated solution and reconciliation |
| Cut Over | Transition users and operations | Go / no-go by migration wave | Production adoption and stability |
| Stabilize | Hypercare and continuous optimization | Legacy retirement readiness | Operational handoff and closure |
Complex Service Environments
Built for multi-platform enterprise ecosystems.
Tekahora supports complex, enterprise-grade migration programs across disparate technology stacks and operational silos.
Consolidating disparate ServiceNow, BMC Helix, Jira Service Management, and Freshworks instances across business units.
Unifying IT, HR, employee service, customer operations, and shared-service workflows into a central Salesforce hub.
Connecting CMDB, asset inventories, knowledge, identity, telemetry, and collaboration tools cleanly into Data Cloud & Service Cloud.
Continuous process availability, data reconciliation confidence, simplified workflows, and defined user adoption metrics.
Migration Readiness Workshop
Begin with facts, not assumptions.
Document your current environment, uncover migration risks, define target scope, and build a practical phased roadmap before committing to a full transition.
Schedule a workshop ↗