Salesforce service transformation
Modernize service.
Activate intelligence.
Tekahora helps organizations move beyond disconnected service desks—bringing IT, HR, employees, data, automation and Agentforce together on Salesforce.
An employee needs help
“I’m locked out of my account.”
Agentforce understands
It searches trusted knowledge and service data.
Routine work resolves instantly
The employee receives guided, personalized help.
Complex work reaches the right team
With context, priority and recommended next steps.
Every interaction improves service
One Salesforce platform. Faster resolution. Lower cost.
What is Salesforce Agentforce IT Service?
What we do
Turn your Salesforce investment into a modern service platform.
We connect strategy, implementation and adoption so technology change produces operational change.
Agentforce IT & HR Service
Design an AI-enabled front door for employee support, intelligent routing, knowledge and coordinated service delivery.
- IT and HR service strategy
- Agentforce use-case design
- Employee self-service
Migration & Consolidation
Move from ServiceNow, BMC Helix, Jira, Freshworks or legacy tools without losing the processes and data that matter.
- Discovery and readiness
- Data and workflow migration
- Phased cutover planning
Salesforce Optimization
Simplify your existing environment, strengthen governance and make Service Cloud, Sales Cloud and Experience Cloud work as one.
- Architecture assessment
- Automation rationalization
- Performance and adoption
Data, Integration & Automation
Connect enterprise systems, trusted data and workflows so people and AI agents can take action—not just provide answers.
- Data Cloud activation
- API and integration design
- Flow and process automation
Our approach
AI is not the strategy.
Better service is.
We start with the employee and the outcome, then determine where workflow, automation, data and AI create the greatest value.
Discuss your priorities ↗- 01
Understand
Map service friction, cost, risk and the technology already in place.
- 02
Design
Build the target experience, architecture and measurable business case.
- 03
Transform
Migrate, integrate and launch in controlled phases that protect operations.
- 04
Optimize
Measure adoption and outcomes, then continuously improve the platform.
Why Tekahora
Experienced enough for complexity.
Focused enough to move quickly.
Executive engagement, solution leadership and accountability close to your business.
Flexible Salesforce engineering capacity designed for speed and value.
Deep experience across Salesforce, ServiceNow, BMC Helix and enterprise service management.
Decisions anchored in experience, efficiency, adoption, risk and measurable value.
Your next move
What if service became your next competitive advantage?
Let’s identify what to modernize, what to keep and where Salesforce and Agentforce can create value first.
Start the conversation ↗